Implementing change can be overwhelming. Our job is to help you feel completely in control. It starts with our people.
We won’t simply drop off a box of software and leave. Instead, we work with you—your way, every step of the way—to get you where you want to be. From implementation to long-term maintenance. It’s how we help health systems get out in front of challenges and lead the way in patient care.
We’re Here to Help
Our 24/7 support service ensures maximum utilization and value of the technology.
We’ve Got Your Back
Our enhanced support team can provide more collaboration to drive improvements within your facility.
With You Every Step
Our fully integrated partnership option provides wrap around support to meet all your facilities needs.
Frequently Asked Questions
A: Sonar can be integrated with other software and equipment for optimal use and quality across every department. In addition to sterile processing equipment (i.e., sterilizers, incubators, washers), our platform can also connect with devices to assist with scope processing and provide information on endoscope storage.
A: Maintaining industry standards and best practices is what inspired the concept behind Ascendco’s platform. With centralized dashboards that provide forecasting analytics across all key workflows, trust in data is restored, time is saved, and predictive modeling can be used to facilitate proactive decision-making.
A: No. Thanks to wraparound data and ongoing support, different interfaces can be implemented at any time without causing disruptions to ongoing operations. We work with your team to prioritize these interfaces based on your current process and goals for expanding functionality.
A: Ascendco offers varying levels of support based on your operational needs. We have bronze, silver, and gold support packages to help ensure maximum utilization and value of the technology. We also offer 24/7 phone, email, and in-app support to help provide you with whatever you need.
A: Yes. We understand that you may have used other tracking systems in the past that made a software switch seem daunting and disruptive. We are here to help you transfer your data, workflow, and processes to an enhanced surgical asset management platform seamlessly. We believe that better data, better software, and better collaboration is the key to creating better habits and better care, which is why we’re here to help you extract previous data into a platform that complements superior patient care.
A: When your data is transferred into Sonar, it will be cleaned up automatically. We link your information to our robust instrument ecosystem, consolidating duplicates, applying cross references and instrument images, and instantly appointing a standardized naming system that is uniform across all count sheets and departments.
A: Only minimal IT involvement is required to implement Sonar—much of which you’re already utilizing with your current system. In fact, all you need is two cloud connectors. This is 70% to 80% less resource intensive for IT to stand-up when compared to Legacy systems.
A: No, since Ascendco specializes in cloud-based solutions, you don’t need any onsite servers for it to operate. Sonar is a fully managed, highly available private cloud hosted SaaS platform.
A: Sonar offers real-time triggered notifications and real-time feedback loops to increase visibility and allow for more proactive quality management
A: Sonar helps maintain data integrity using built in structure and monitored information. Your assigned team of data specialists monitor data inputs and alert you of mismanaged information. They also recommend corrective actions. This allows for greater transparency, real-time feedback, and ongoing data integrity that’s sustained in the system.
A: Sonar updates occur automatically every two weeks for an enhanced user experience. Any updates that interfere with your workflow are not automatic, but can be turned on by your team as you see fit. Sonar updates are fully managed by Ascendco and do not require any IT involvement, so you have the most up to date functionality with no delays or added fees.